Q. What is your cancellation policy?

A. You can cancel your reservation up to 30 days prior to arrival without penalty. We will refund 100% of the initial payment (less 3% credit card processing fees the credit card company keeps). If cancelled inside 30 days, you forfeit your entire stay. We recommend that you purchase trip insurance if you would like protection against something unexpected.  

We regret that we cannot offer refunds, vouchers, or date changes due to inclement weather or family, pet or medical emergencies/illnesses.

In addition, if you decrease the guest count once we're inside 30 days prior to arrival, please be aware that your initially booked extra guest fees are non-refundable.  For example: you booked your 1 night reservation for 16 guests a few months ago but now you need to decrease it to 12 guests within two weeks prior to arrival: you won't be refunded the extra $120+tax in guest fees ($30+tax/guest/night) as we're inside 30 days prior to arrival (following our cancellation policy).

Q. What is required to reserve dates?

A. When you make your reservation, we ask for a 50% deposit for your stay. The remaining 50% is due 30 days prior to arrival.

Q. Can you “hold” dates for me while I organize my group?

A. We require a deposit (50% of your total stay) to hold dates due to the number of inquiries we receive.

Q. How far in advance can I make a reservation?

A. We are currently accepting reservations for this year and next year. Please email or call Mackenzie with your inquiry if you'd like to book 2026 stays (pricing subject to change for 2026).

Q. Can I book a stay longer than 30 days?

A. Please email or call Mackenzie with your inquiry if you wish to book your stay longer than 30 days (reduced rates may apply).

Q. Do you accept credit cards?

A. Yes, we accept all major credit cards. You can book online with credit card or provide credit card information over the phone. You'll receive a paid invoice as confirmation of your reservation along with the pre-arrival information 2 weeks prior to check in.

Q. What type of grill(s) do you provide? What about firewood?

A. Weber charcoal grill(s). We will provide all the grilling utensils and gear, etc...but guests will now need to bring their own charcoal. We will also provide firewood around each outdoor fire pit for guest use.

Q. What do I need to bring?

A. Our guest houses are well equipped to accommodate your everyday needs. Bath linens, soaps, shampoo/conditioner, and toilet paper are all provided. The kitchens contain pots, pans, dishes, coffee pot and Keurig, cookware, drinking glasses, utensils…etc. Basic items like spices, condiments, paper towels, coffee, and staple pantry items are also included for guest use.

Q. What time is check in and check out?

A. Check in is anytime after 4 PM, Check out is by 10 AM. Our cleaning team has a quick turnaround to prepare each home for our next guests so we appreciate your timeliness.  The cleaning crew arrives right at check out time as their cleaning schedule is set months in advance.  If the cleaning crew is delayed, additional fees will be incurred.

Q. How do we gain access to the home?

A. Our guest houses have a keyless entry system for your convenience – no keys to keep track of! There are keypads installed on the front door and garage side doors that require a code to enter. Simply enter your unique 4 digit code that is provided to you in the pre-arrival information that you'll receive 2 weeks prior to check in.

Q. Do you provide any cleaning service?

A. There is no daily housekeeping service unless requested at time of booking for a fee (email for more specifics). While clean linens and bath towels are included in the guest houses, a daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the units. Our guest houses will be clean when you arrive and will be cleaned & disinfected after your departure. The $275 one time cleaning & restocking fee includes up to 6 hour cleaning/laundering of each guest house and restocking standard items.

Q. How do I check out?

A. There is no formal check out procedure but we just ask you text Mackenzie if you check out earlier than 10 am to get a jump start on cleaning. We ask that you leave the guest houses in a clean, orderly, and lawful manner.

Q. Does your home have Wi-Fi? Cable?

A. Yes, our guest houses have high-speed wireless internet access that is password protected. Please refer to the pre-arrival information that you'll receive 2 weeks prior to check in to find the password to be used during your stay. We also provide Roku smart TVs so you can log-in to your Hulu, Netflix, Amazon Prime, YouTube TV, etc...accounts to access your info (just remember to log out!)

Q. How close is your home to the golf course?

A. Our guest houses, located on 11 acres of private forested land, are just two miles down the same road as the entrance to Sand Valley Golf Resort or less than 1 mile to Lake Arrowhead golf courses.

Q. Do you provide any transportation services?

A. Shuttle service is available by appointment only to Sand Valley, local bars, and restaurants.  Please contact Golf's Trusted Transport at 715-600-1569 for rates.  Unfortunately we are too rural for Uber, Lyft, or any kind of local taxi service! 

Q. Do you allow pets in your home?

A. We love animals and allow dogs with a $75 fee/dog for up to 3 dogs. A special pet addendum (in addition to our rental agreement) will need to be completed to keep on file for your stay.

Q. Can I smoke in your home?

A. There is no smoking inside our guest houses or garage, but we do provide outside smoking areas with ashtrays.